Contact
Contact
A small company answers its own email. There is no ticket robot in front of us and no chat widget on this site.
Sales, volume pricing and trials
Write to hallo@panomity.de or call +49 8121-7607887 during German business hours.
Useful things to put in a first message, so the reply is an answer rather than a questionnaire:
- how many CyberPanel servers, and which distributions
- roughly how many accounts and domains per server, and whether they are yours or your customers'
- whether you run stock AlmaLinux or Ubuntu, or something else
- what you run today for malware scanning, and what specifically annoys you about it
From five servers upwards we arrange volume and reseller pricing individually.
The 14-day trial is announced but not bookable yet. Ask, and we will either tell you the moment it opens or arrange a look at a running installation.
Existing customers
Licence key, invoices, activated servers and support tickets all live in the client area:
Tickets there reach the same people as the email address above, but they carry your account context, which usually makes the first reply better.
Technical questions
For questions about the scanner itself — capability tiers, the upload gate, feed signing, policies, the CyberPanel plugin — the documentation is genuinely the fastest route:
If the docs are wrong or incomplete, that is a bug and we would like to hear about it.
Reporting a security problem
If you have found a vulnerability in Shelltrap, in the licence service or on this website, please report it to security@shelltrap.com before you publish it.
- We acknowledge within three working days.
- Tell us what you did, what happened and what you expected. A proof of concept helps; a video usually does not.
- Please do not test against customer systems that are not yours, do not exfiltrate data, and do not run denial-of-service tests.
- We will keep you informed, credit you if you want to be credited, and tell you when a fix ships. We do not pay bug bounties.
The machine-readable version of this is at /.well-known/security.txt .
Press and analysts
Same address, and please say it is press so it goes to the right pile. We can supply the SVG artwork used on this site, architecture diagrams and a factual product description. We will not supply a detection-rate figure, because we do not have one we could defend.
Postal address
Panomity GmbH Seilergasse 34 85570 Markt Schwaben Germany
Register court Amtsgericht München, HRB 264411. VAT ID DE324810080. Managing director Sascha Endlicher, M.A. The complete legal details are in the imprint .
What happens to what you send us
Email and phone data is used to answer you and nothing else. Details, retention and your rights are in the privacy statement .